Return & Refund Policy

At Blackofertasbr, customer satisfaction is important to us. We want you to feel confident when shopping for gazebos on our website. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Please review our Return & Refund Policy below to understand your options.

1. Return Period

Customers can request a return within 14 business days of receiving their order.

To qualify for a return, customers should contact our support team within this period and provide their order details.

2. Return Eligibility

To be eligible for a return, the following conditions should generally be met:

• The return request must be submitted within 14 business days of delivery.
• The product should be in its original condition.
• The product should include its original packaging and accessories, where possible.
• Proof of purchase or a valid order number must be provided.
• The product must not have been damaged through misuse or improper handling by the customer.

Products that do not meet the applicable return conditions may not qualify for a return.

3. Free Returns

At Blackofertasbr, we provide FREE RETURNS on eligible orders.

Customers do not have to pay return shipping fees for approved returns. Please contact our support team before sending any product back so we can provide the appropriate return instructions.

4. How to Request a Return

Follow these simple steps to request a return:

1. Contact us at support@blackofertasbr.com.
2. Include your order number and registered email address.
3. Explain the reason for your return.
4. Provide photographs if the product is damaged or defective.
5. Wait for our customer support team to review your request and provide return instructions.

Please do not send products back without receiving return instructions from our team.

5. Refund Policy

Once your return has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, it will be processed within 3 business days.

Refunds are subject to verification of the returned product and compliance with our return eligibility requirements.

6. Refund Processing Time

Our refund processing timeline is:

• Return Review: After we receive the returned product.
• Refund Approval: Once the return is inspected and approved.
• Refund Processing: Within 3 business days after approval.

Please note that the time required for the refund to reach you may depend on the applicable refund arrangement and processing method.

7. Cash on Delivery (COD) Refunds

Blackofertasbr currently accepts Cash on Delivery (COD) only.

Since customers pay when their orders are delivered, no advance online payment is collected.

For approved refunds on COD orders, please contact our customer support team. We will coordinate the refund arrangement and request the necessary information to complete the refund.

8. Damaged or Defective Products

If your gazebo arrives damaged, defective, or with missing parts, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the damage or missing parts.

Our team will review your request and assist you with an appropriate solution under our return and refund policy.

9. Order Cancellation

If you wish to cancel your order, please contact our support team as soon as possible.

Cancellation requests are subject to the order’s processing and shipping status. Orders that have already been shipped may no longer be eligible for cancellation and may need to follow the standard return process.

10. Exchanges

If you receive an incorrect or defective product and would like an exchange, please contact our customer support team.

Exchange requests are subject to product availability and approval.

11. Non-Returnable Conditions

Returns may not be accepted in certain circumstances, including:

• Products damaged through customer misuse.
• Products modified or altered after delivery.
• Products returned outside the eligible return period.
• Products missing essential components due to customer handling.

Any applicable exceptions will be handled in accordance with relevant consumer protection laws.

12. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, our customer support team is here to help.

Business Information:

• Trade Name: Blackofertasbr
• Email: support@blackofertasbr.com
• Phone: +55 76261026
• Business Address: Taboca, São Félix do Xingu, São Félix do Xingu, PA 68380-000, Brazil

Please contact us through email or phone for assistance with your return or refund request.

13. Policy Updates

Blackofertasbr reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

We encourage customers to review this policy periodically.

Thank you for shopping with Blackofertasbr!

Your satisfaction matters to us, and we are committed to making your shopping experience convenient, transparent, and enjoyable.